If something goes wrong.

Report the issue against the order

Open Your account, Orders, select the affected order and open a dispute. Describe the item and problem and add clear, relevant photos or other evidence. Tell us whether the item is missing, damaged, materially different from its approved description, unsafe, or affected by another specific issue. If account access is unavailable, contact support with your order reference. Never send card credentials or a bank password.

Report problems promptly so evidence and transport details can be checked. Automatic completion after 48 elapsed hours from actual recorded delivery is an operating rule, not a blanket waiver of a legitimate claim or mandatory rights. A failed delivery attempt does not start that timer.

Review and proposed resolution

We record the case, investigate the listing, payment and transport evidence, and contact the affected parties. An unresolved case blocks the affected seller payout. We may request further information and explain the proposed resolution through the case record. Possible resolutions include an agreed return and refund, a partial refund while you keep the item, a delivery remedy, or a reasoned rejection where the evidence does not support the claim. A replacement is offered only if actually agreed and available.

Item condition matters. A disclosed scratch on a used item is different from an undisclosed fault. A change of mind does not automatically create a refund promise under this policy. We consider the actual circumstances and any mandatory rights; this is not an “all sales final” rule.

Unpaid cancellations and actual payments

You can cancel an eligible unpaid reservation from its order page. If you already transferred money, tell us before paying again or making a replacement order. A cancelled or expired reservation does not make an actual bank credit disappear. We reconcile late, duplicate, wrong-amount and unmatched receipts and document any allocation or return to the original payer.

If an item is unavailable or the platform cannot fulfil a paid order, we contact you and arrange the appropriate refund or other resolution you actually agree to. We do not substitute a different item without agreement.

Return arrangements and amounts

When a physical return is required, wait for sellanythingtt.com to confirm collection or delivery instructions, the item condition expected back, the amount approved, the treatment of the original delivery charge and any expressly agreed return arrangement. Keep the item, included accessories and relevant packaging reasonably secure. Do not independently send it to a seller’s unconfirmed address. We record actual return evidence; marking a financial refund does not prove an item was returned.

The original delivery charge is one allocation for the entire checkout. It is never refunded once per item. A full or partial delivery-fee refund is decided for the case and recorded once within the original delivery amount, subject to any mandatory entitlement. We do not add an automatic redelivery or return charge. Any proposed extra service or amount needs an explicit agreement before it is undertaken.

Executing and tracking a refund

Finance authorises the approved amount, checks the original payment and available funds, performs the actual bank or payment-provider refund, and records its reference and evidence. Refunds go through a verified route to the original payer. Do not direct a refund to an unrelated third party. Where a required return is part of the resolution, it must be verified before execution.

A case approval is not confirmation that funds have arrived in your account. We tell you the execution status and reference when available. Bank, card-provider and issuer processing times vary; we do not promise an unverified number of days. If an attempt is uncertain, we reconcile it before another attempt to prevent duplicate refunds.

A chargeback or bank investigation is recorded separately. Tell us if one is already open so we can prevent duplicate reimbursement while preserving your right to use your bank’s dispute process. Closing a support case does not falsify or erase a real payment outcome.

Seller adjustments and further help

An approved refund uses the item’s original fee terms and the actual refunded amount. If the seller has already been paid, a justified seller portion can create a recorded recovery balance, with the calculation and a route to dispute it. We do not rewrite the historical payout as if it never happened.

If you disagree with the decision, reply in the case or contact support with the order reference, the disputed point and any new evidence. We record the request for further review. Nothing in this policy removes a right or remedy that cannot lawfully be excluded.